Support & Maintenance

We take into account the time zones of your users, service load levels during peak hours, and the average client-server request processing time. Based on this analysis, we adjust our offer according to your needs and provide only those services that your business needs.

WE GUARANTEE STABLE OPERATION

Thanks to a well-thought-out support model and many years of experience in maintaining high-load systems, PHP Service ensures that your software system is up and running at all times. An initial system reliability analysis allows us to detect and fix critical problems present in the system before they start to cause errors.

WHAT WE DO

• Priority Bug Fixing
• Help with any features that you or your end-users (customers) are not familiar with
• Access to our in-house support team
• Phone and Email support
• Background Maintenance
• Database administration and Analysis
• Rollback Data or Merge Data from previous versions, when necessary

The Whole Process

All support requests are logged in our proprietary online support system and tracked by our dedicated technical support staff. If our support team cannot resolve an issue or answer a question immediately, they will forward the issue to a development or quality assurance (QA) specialist so that your issue is fixed quickly or your question is answered by the responsible person.

You will be given access to an online help desk so that you can keep track of all support requests you submit and add details as needed. Our support desk is open from 9 a.m. to 5:30 p.m. on weekdays and is regularly monitored after hours.

In addition to our online support service, you can also contact us by phone or email, whichever is more convenient for you.